CSO Basics
T1) The Job of the CSO
T2) CSO Skills and Standards
T3) CSO Function
T4) Professionalism
T5) Working Efficiently
T6) CSOs and Cross-Selling
T7) CSOs and Working with Numbers
Customer Care for CSOs
T1) Customer Experience Statements
T2) Giving and Getting Respect
T3) Communication
T4) Listening
T5) Phrasing
T6) Probing
T7) Probing Strategies
T8) Telephone Usage
T9) Unreasonable Customers
T10) Service
T11) Types of Customers
T12) Customers with Disabilities
CUSTOMER SERVICE OFFICER
CUSTOMER SERVICE OFFICER
The purpose of this curriculum is to provide an overview of the CSO position at the financial institution. The curriculum will provide an introduction to banking and discuss the ways in which the CSO participates in the daily operations of the financial institution. The courses included in this curriculum will also focus on the various customer-care skills and services that the CSO will provide, such as effective communication through listening and probing, and strategies for handling different types of customers. Completing these courses will impart the knowledge and skills necessary to become an efficient and effective CSO.
Duration : 8 Hours
Certificate Accreditation: INSPIRE
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