Participants gain practical insights into the principles of good customer service and learn how to apply them in various situations. The Level 2 Award serves as a foundation for those entering roles where customer interaction is a key component, fostering the development of essential service-oriented skills.
Highfield Level 2 Award in Customer Service (RQF)
Highfield Level 2 Award in Customer Service (RQF)
The Highfield Level 2 Award in Customer Service (RQF) is a qualification designed to provide individuals with fundamental skills and knowledge in delivering excellent customer service. This award, regulated by the Regulatory Qualifications Framework (RQF), covers essential aspects such as understanding customer needs, effective communication, handling customer complaints, and maintaining a positive customer experience.
Duration : 4 Hours
Certificate Accreditation: HIGHFIELD
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