Course format
o This course requires approximately 45 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
o Student performance will be based on an examination. Please refer to the Exam Information below for more details.
What you will learn
Upon completing this course you will have the skills to:
o Understand the cabin crew profession, its origins and current practices
o Identify aircraft types and relevant cabin crew functions
o Manage passenger interactions in a variety of circumstances
o Recall emergency and safety procedures
Course content
o Introduction to the airline industry and aircraft
o Crew member coordination and communication
o Customer service and managing passenger interactions
o Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)
Who should attend
This course is recommended for:
o Aspiring cabin crew members
Certificate awarded
An IATA Certificate is awarded to participants successfully passing the final exam.
Exam information
o Exam Method: Online exam with remote supervision
o Exam Format: Multiple Choice questions, Closed Text Book
o Number of questions: 100
o Time Allowance: 3 hours
o Passing Grade: 60 correct answers
o Distinction Grade: 90 correct answers
o Number of exam attempts: 2
