Course Description
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This one-day, interactive course is designed to enhance your communication skills for greater success in the workplace and beyond.
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Learn how to communicate with clarity, confidence, and empathy—whether you’re leading a team, handling clients, or collaborating with colleagues.
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Understand the communication process and discover how to overcome common barriers for more effective exchanges.
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Develop verbal and non-verbal communication techniques, including tone, body language, and interpreting cues.
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Master active listening skills to improve understanding, build trust, and foster stronger relationships.
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Build emotional intelligence to manage your own emotions and adapt to the communication styles of others.
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Gain practical strategies to handle difficult conversations, resolve conflicts, and provide or receive feedback professionally.
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Improve your written communication by learning to write clear, concise, and impactful emails and documents.
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Explore team communication techniques, including virtual communication best practices and managing group interactions.
Course Duration
- 1 Day (6–8 hours) of engaging, hands-on learning.
Activities Included
- Role-Playing – Practice real-world communication scenarios.
- Group Discussions – Share insights and solve communication challenges.
- Case Studies – Analyze examples of effective and ineffective communication.
- Interactive Exercises – Boost listening, feedback, and presentation skills.
- Personal Action Plan – Create your own strategy for communication improvement.
Learning Outcomes
By the end of this course, participants will be able to:
- Communicate effectively and confidently in various workplace situations.
- Listen actively and respond empathetically to build stronger connections.
- Handle conflicts and challenging conversations with professionalism.
- Improve both verbal and written communication for greater clarity and impact.
- Foster collaboration and open dialogue within teams.
Certification
- Participants will receive a Certificate of Completion upon successful participation in the course.